Responsible Gaming

Responsible gaming at Spinz Win (operated for UK players through the Spinz Win brand at https://spinswini.com) means treating online casino play as entertainment, not a way to make money or solve financial problems. The goal of this page is to help you make informed, conscious decisions about how much time and money you spend, and to recognise when gambling may no longer be fun.

Spinz Win is operated by ProgressPlay Limited (company number C58305, Malta), which holds a remote operating licence from the UK Gambling Commission under account number 39335 and participates in the UK-wide GamStop self-exclusion scheme. In line with UKGC requirements and industry best practice, we provide a range of tools, information and support options to help you stay in control, and our customer support and responsible gaming teams are available to assist you whenever you need help.

Risk Awareness

Most customers of Spinz Win play occasionally for fun at spinswini.com, but gambling can create harm if it stops being entertainment and starts to affect your finances, health, relationships or work. Understanding the early warning signs allows you to act before problems escalate. The UK Gambling Commission and leading support organisations highlight that gambling-related harm often develops gradually and may be hidden from friends and family for some time.

Possible indicators that your gambling may be risky include, for example:

• Gambling more frequently, with higher stakes, or for longer sessions than you originally planned.
• Thinking about casinos or betting at work, at school, or in other situations when you should be focused on something else.
• Chasing losses by increasing your deposits or stakes in an attempt to "win back" money you have lost.
• Spending money on gambling that should be used for bills, rent, food, debts or other essential expenses.
• Hiding how much you gamble from family or friends, or feeling guilty, anxious or depressed after you play.
• Borrowing money, using overdrafts or new credit lines in order to continue gambling.
• Finding it difficult to stop, even when you tell yourself that you will have "just one more session" or "one last deposit".

To help you reflect on your own behaviour, consider this short self-assessment. Ask yourself honestly whether the following statements apply to you "never", "sometimes", "often" or "almost always":

• I gamble with money that I cannot comfortably afford to lose.
• I have tried to cut down or stop gambling at spinswini.com but found it difficult.
• I feel stressed, anxious or low because of my gambling or the debts linked to it.
• I lie to people close to me about how much time or money I spend gambling.
• I use gambling as a way to escape problems or unpleasant feelings.

If several of these statements describe your situation "often" or "almost always", we strongly encourage you to lower your limits, consider taking a break or self-excluding, and seek independent professional support using the contacts listed in the Support Resources section below.

Limits & Tools

Spinz Win provides a range of practical tools at spinswini.com to help you stay within limits that you set for yourself. These tools are offered in line with UK Gambling Commission requirements and the player protection policies of ProgressPlay Limited, and they are available to all registered UK customers.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much money you are able to deposit into your account over specific periods. These limits apply across the Spinz Win brand operating on the ProgressPlay platform for your account.

1. Accessing the limits area: After logging into your account at spinswini.com, go to the "My Account" or "Cashier" section, then select "Responsible Gambling", "Player Limits" or a similarly named sub-section. This area contains the tools for financial limits.
2. Choosing the period: You can usually set separate limits for each of the following periods:
   • Daily limit: maximum total deposits within any 24-hour period.
   • Weekly limit: maximum total deposits within any rolling 7-day period.
   • Monthly limit: maximum total deposits within any rolling 30-day period.
3. Entering your amounts: Select the relevant period and enter the maximum amount (in GBP) that you are comfortable depositing, for example "£20 per day", "£50 per week" or "£100 per month". It is strongly recommended that you choose conservative amounts that you can afford even if you lose your entire balance.
4. Confirmation and changes: When you confirm a new or lower limit, it will normally take effect immediately or as soon as technically possible. If you later decide to increase or remove a limit, UK regulations require that the change is subject to a cooling-off period (for example, 24 hours or longer) and that you confirm the increase again after this period before it becomes active.

Important: Deposit limits are a commitment you make to yourself. You should set them before you start playing and review them regularly, especially if your financial situation changes.

Time Spent Limits and Session Controls

Controlling the time you spend gambling is as important as managing how much you spend. In accordance with UK best practices, Spinz Win provides session-related controls such as "reality checks" and time limits.

• Reality checks: In your account's responsible gaming settings, you can set a reminder (for example, every 15, 30 or 60 minutes) that will display a pop-up message showing how long you have been logged in and your net result for the session. You will need to acknowledge the message and choose whether to continue or log out.
• Session time limits: Where available, you may set a maximum single-session duration (for example, 1 or 2 hours). Once this duration is reached, the system will log you out of your gaming session, and you will need to wait or consciously log in again if you decide to continue later.

"Time-Out" - Short Breaks from Gambling

If you feel that you need a short, structured break from gambling but are not ready to self-exclude for six months or longer, you can use the "Time-Out" function offered under UK regulations.

1. Finding the Time-Out option: Log in to spinswini.com, go to "My Account" > "Responsible Gambling" or "Safer Gambling", and select "Time-Out".
2. Selecting the length of the break: You can typically choose a Time-Out period such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • 7 days or a custom period within the limits offered on the site
3. Confirming your decision: Read the description carefully and confirm that you wish to activate the Time-Out. Once activated, you will not be able to log in and play for real money during the selected period, although you may still receive transactional emails (for example, relating to withdrawals initiated before the Time-Out).
4. End of Time-Out: At the end of the Time-Out period, your account will normally become accessible again automatically. You can then review your limits and decide whether to continue playing, keep stricter controls in place, or proceed to a longer self-exclusion.

Self-Exclusion

If you believe that you are at risk of gambling-related harm, or if you have already experienced problems because of gambling, self-exclusion is one of the most effective protective measures. Self-exclusion at Spinz Win is designed to meet UKGC regulatory requirements and is applied to your account across the ProgressPlay platform brands linked to your profile.

How to Self-Exclude from Your Account

1. Access the self-exclusion menu: Log in to your account at spinswini.com, go to "My Account" > "Responsible Gambling" or "Safer Gambling", and select "Self-Exclusion". If you have difficulty finding this section, you can contact customer support and request assistance with self-exclusion.
2. Choose the exclusion period: You will be prompted to select a self-exclusion duration. Available options typically include:
   • 6 months (minimum period under UK regulation)
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (indefinite exclusion, subject to any review requirements permitted by law)
3. Read the consequences carefully: Before confirming, the page will explain that self-exclusion cannot normally be cancelled during the chosen period, that you will not be able to access your account for gambling, and that you should not attempt to open new accounts.
4. Confirm your request: You must actively confirm your self-exclusion decision, for example by ticking a box and pressing a confirmation button. In some cases, customer support may contact you to confirm the request and ensure that you understand its effect.
5. Implementation: Once confirmed, your account will be blocked for gambling activity for the selected period. Access to games and deposits will be disabled, and marketing communications will be stopped as soon as reasonably practical.

Consequences of Self-Exclusion

• Account access: You will not be able to log in for the purpose of gambling at spinswini.com or related ProgressPlay brands covered by the self-exclusion. You must not attempt to open new accounts during the exclusion period.
• Deposits and play: Deposits and wagers are blocked. Any attempt to circumvent the exclusion (for example, by creating a new account or using different details) may lead to closure of any such accounts and voiding of activity, in line with applicable terms and conditions.
• Withdrawals and remaining balances: You may not be able to access your account interface to request withdrawals while excluded. If you have a remaining balance, you should contact customer support via email, live chat or other contact methods indicated on the website to request a withdrawal or refund, subject to standard verification checks and the general terms and conditions.
• Marketing communications: We will take reasonable steps to stop sending you promotional materials related to gambling as soon as possible after self-exclusion is activated. Some system or regulatory messages (for example, relating to account verification or withdrawals) may still be sent where legally required.

GamStop and Other Multi-Operator Exclusion Schemes

In addition to the self-exclusion option available directly at spinswini.com, all UK players are strongly encouraged to register with GamStop, the free UK-wide online self-exclusion scheme. Once registered and confirmed, GamStop prevents you from using online gambling accounts with all participating operators licensed by the UK Gambling Commission, including the Spinz Win brand.

• GamStop (United Kingdom): To activate multi-operator self-exclusion, visit www.gamstop.co.uk and complete the registration process, choosing a period such as 6 months, 1 year or 5 years. Use accurate personal details so that participating operators can identify and block your accounts.
• Other national schemes: In some non-UK jurisdictions served under the Malta Gaming Authority licence (for example, Spain or other EU countries), local or regulator-run schemes may exist (e.g., Spain's self-exclusion registers maintained by the Dirección General de Ordenación del Juego (DGOJ), sometimes referred to alongside RGIAJ systems). If you are playing from outside the UK, you should consult your local regulator's website for details of any national self-exclusion registers and comply with their procedures in addition to operator-level tools.

Self-exclusion is a serious step. If you feel that your gambling is out of control, we strongly recommend that you combine self-exclusion with professional support, such as counselling or specialised helplines, as listed in the Support Resources section.

Support Resources

Spinz Win recognises that effective protection relies on both internal tools and independent, confidential help. The following resources are provided for players using the Spinz Win brand at spinswini.com, their families and friends. These services are operated by independent organisations and are usually free of charge. Availability and opening hours are subject to change, so we recommend checking each organisation's website for the most up-to-date information.

Local Support for Players in the United Kingdom

• National Gambling Helpline (GamCare): Free, confidential support for anyone in the UK affected by gambling. Phone: 0808 8020 133 (UK freephone), available 24 hours a day, 7 days a week. You can also access live chat through the GamCare website at www.gamcare.org.uk. Support is primarily in English.
• GambleAware: Provides information, self-help tools and signposting to treatment for gambling harm. Visit www.begambleaware.org for resources tailored to England, Scotland and Wales. Content is primarily in English and includes guidance for both players and families.
• NHS Services: In parts of the UK, the National Health Service offers specialist gambling treatment clinics. You can speak to your GP or visit www.nhs.uk and search for "gambling addiction" for information on referrals and local services.
• Crisis support: If you are in immediate emotional distress or at risk of self-harm, please contact emergency services by dialling 999 in the UK, or reach out to Samaritans on 116 123 (free, 24/7) or via www.samaritans.org. These services are not gambling-specific but can help with urgent emotional support.

International Support Organisations

The following organisations offer services that are accessible online or internationally, which may be relevant if you are accessing the Spinz Win platform from non-UK markets covered by the Malta Gaming Authority licence (subject to local restrictions) or if you prefer online support.

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): As noted above, UK players should consider registering with GamStop at www.gamstop.co.uk to prevent access to online gambling accounts with all participating UKGC-licensed operators, including the Spinz Win brand at spinswini.com.
• National schemes in other countries: Some countries have their own self-exclusion registers (for example, Spain's systems overseen by the DGOJ and related registers sometimes referenced alongside RGIAJ initiatives). If you reside outside the UK, you should consult your local gambling regulator's website for details of any applicable national scheme and register where appropriate.
• Device-level blocking apps: Independent software can help you block access to gambling websites and apps on your devices. Examples include:
  • Gamban: Subscription-based software that blocks a wide range of gambling sites and apps.
  • BetBlocker: Free app that allows you to set a blocking period on your devices.
  These tools are operated by third parties; you should review their terms, compatibility and privacy policies before installation.

Support for Families and Friends

• Family support through GamCare: GamCare offers support not only for gamblers but also for affected others (family, partners, friends). See www.gamcare.org.uk for forums, chat rooms and group sessions.
• GamAnon / family groups: Families and friends of people with gambling problems can attend Gamblers Anonymous family support groups (often referred to as "GamAnon") in some regions. Details are available via www.gamblersanonymous.org and related local sites.

Confidentiality note: Independent support organisations generally offer confidential help and will not share your information with Spinz Win or ProgressPlay without your consent, except where required by law. These services provide professional or peer support and are a valuable complement to the internal tools and procedures provided by Spinz Win.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners and friends may experience stress, financial worry and emotional strain. Spinz Win encourages relatives and friends of players at spinswini.com to seek support early and to approach the situation with care and understanding.

How to Talk to Someone About Their Gambling

• Choose the right moment: Try to talk when both of you are calm and there is enough time for an honest conversation. Avoid raising the subject during or immediately after gambling sessions, or during arguments.
• Be supportive, not confrontational: Focus on your concerns and feelings ("I" statements) rather than accusations. For example, say "I am worried about how much time you spend gambling" rather than "You are wasting all your money."
• Use specific examples: Gently highlight situations that worry you, such as missed bills, borrowing money or changes in mood, while making it clear that your goal is to support, not to blame.
• Encourage professional help: Suggest that they talk to a confidential helpline such as the National Gambling Helpline (0808 8020 133) or other services listed in the Support Resources section, and offer to help them make the call or use online chat if they find it difficult.

Support Groups and Resources for Families

• GamCare forums and chat: GamCare provides online forums and group chats where affected others can share experiences and coping strategies. Visit www.gamcare.org.uk and look for the "Forum" and "Chatroom" sections.
• Family and friends groups (e.g., GamAnon): In some areas, Gamblers Anonymous offers dedicated meetings for family and friends (sometimes under the name GamAnon). Information about such groups and local meeting schedules can be found via www.gamblersanonymous.org or related regional websites.
• General mental health support: Your GP or mental health services (including NHS services in the UK) can support you if you are experiencing anxiety, depression or other health issues related to a loved one's gambling.

Next Steps If You Are Affected

1. Protect your own finances: Consider taking practical steps to safeguard joint accounts, household bills and savings. Seek independent financial advice or speak to organisations such as Citizens Advice in the UK.
2. Set boundaries: Decide what level of financial or emotional support you are able to give and communicate these boundaries clearly. Avoid paying gambling debts if doing so puts your own stability at risk.
3. Seek professional counselling: Talking to a counsellor or support worker can help you cope with the stress of living with someone who has a gambling problem. Helplines listed in the Support Resources section can signpost you to appropriate services.
4. Consider safeguarding actions: If you believe children or vulnerable adults may be affected by someone's gambling, you may need to seek advice from local authorities or safeguarding organisations. In emergencies, contact the relevant emergency or social services.

Operator's Commitment

Spinz Win, through the Spinz Win brand operated by ProgressPlay Limited on spinswini.com, is committed to maintaining a safe and fair gambling environment in line with the requirements of the UK Gambling Commission (account number 39335) and the Malta Gaming Authority for non-UK markets. Player protection and responsible gambling are core parts of our licence obligations and business model.

Risk Monitoring and Internal Controls

• Behavioural analysis: The platform uses automated systems, supported by manual review, to monitor gameplay patterns that may indicate increased risk of harm. Examples include unusually long playing sessions, frequent deposits in a short timeframe, rapid increases in stakes, repeated use of Time-Out or self-exclusion tools across brands, or evidence of chasing losses.
• Affordability and source-of-funds checks: In accordance with UKGC rules and anti-money laundering (AML) requirements, we may ask you to provide additional information or documentation (for example, proof of identity, address or income) to assess whether your gambling activity appears affordable and consistent with your circumstances. These checks are carried out with the aim of protecting you and meeting legal obligations.
• Reality checks and limits: As part of our responsible gambling framework, we offer reality checks, deposit limits and other tools described in this page. We encourage you to use these proactively and may, in some circumstances, impose or adjust limits where risk indicators are identified.
• Player funds protection: ProgressPlay Limited holds player funds in a manner consistent with the "medium" level of protection classification as described by the UK Gambling Commission on its public register. This means that, in the event of insolvency, there are arrangements which provide some degree of protection, but it does not guarantee that all funds will be repaid. For up-to-date details, you should consult the UKGC public register entry for account number 39335.

When We May Contact You

Customer support or the responsible gaming team may proactively contact you if our monitoring systems indicate potential signs of harm or if there are regulatory concerns about your account. Circumstances in which we may reach out include, for example:

• Significant or repeated increases in deposits or stakes that are inconsistent with your prior activity.
• Extended sessions with limited breaks, suggesting loss of control or excessive play.
• Indicators of financial difficulty, such as declined payments, requests for credit, or other risk flags.
• Evidence that you have previously self-excluded or used Time-Outs and have returned to gambling at high intensity.

Where appropriate, we may:

• Provide information on safer gambling tools and encourage you to set or reduce limits.
• Suggest or apply mandatory limits or restrictions on your account, such as deposit caps or temporary suspensions, where required by regulation or internal policy.
• Recommend that you seek independent help from organisations such as GamCare, Gambling Therapy or other services listed in the Support Resources section.

Our actions are guided by applicable laws, licence conditions, and the duty to protect vulnerable players while respecting your privacy and data protection rights. ProgressPlay Limited's customer support structure, including any alternative dispute resolution provider (such as IBAS in the UK), is described in more detail in the terms and conditions and complaints procedure available at https://spinswini.com/terms-and-conditions.

Updates

The responsible gaming framework for Spinz Win is influenced by regulatory requirements, industry standards and best-practice guidance, particularly that issued by the UK Gambling Commission and the Malta Gaming Authority. As these requirements evolve, we will update this page and our internal procedures to reflect changes in law, licence conditions or technical capabilities.

• How you will be informed: Material changes to responsible gambling tools or policies will normally be communicated through one or more of the following:
  • Updated information on this Responsible Gaming page at https://spinswini.com/responsible-gaming.
  • Notifications or banners within your account area when you log in.
  • Email communications to your registered email address, especially where changes materially affect your rights, responsibilities or the way your data is handled.
  • Updates to the terms and conditions or bonus policy, accessible at https://spinswini.com/terms-and-conditions and https://spinswini.com/bonus-policy.
• Regulatory verification: Information about ProgressPlay Limited's licences (including UKGC account number 39335 and MGA/B2C/231/2012) is based on data verified as of January 2025. Because licence status can change, you should check the UKGC public register and any other relevant regulator's register for the most current details, particularly if you are reviewing this page in 2026 or later.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, request a Time-Out or self-exclusion, or provide feedback on how Spinz Win can improve its player protection measures, you can contact the responsible gaming team for the Spinz Win brand at spinswini.com through the following channels.

Responsible Gaming Contact Channels

• Email (Responsible Gaming): You can reach the responsible gaming department by using the main customer support email address indicated in the "Contact Us" or "Help" section of spinswini.com and clearly stating "Responsible Gaming" in the subject line. Messages marked in this way will be routed to staff trained in safer gambling and player protection.
• Telephone: Where a customer service telephone number is provided on the website, you may use it to discuss responsible gambling concerns. When calling, inform the agent that your query relates to responsible gaming so that it can be prioritised and, where appropriate, escalated to specialised personnel. Telephone availability and call charges (if any) will be shown in the Contact or Help section of the site.
• Live chat: If live chat is available, you can initiate a chat session from the help centre and choose "Responsible Gambling" or a similar category. This is often the quickest way to get real-time assistance with limit changes, Time-Outs or self-exclusion.

Feedback and Self-Control Request Form

You can also submit a structured request or provide feedback using a dedicated contact form in the help section of spinswini.com. A typical responsible gaming form may include fields similar to the following:

Full name:

Username or account ID:

Registered email address:

Type of request:
Set or change deposit/time limits Request Time-Out Request self-exclusion Request information or advice Provide feedback on responsible gaming

Details of your request or concern:

I understand that my information will be used to assess my request and may be reviewed by the responsible gaming team in accordance with the privacy policy.

Submit responsible gaming request

All responsible gaming enquiries are handled confidentially and in line with applicable data protection laws. Depending on the nature and urgency of your request, the team may respond by email, live chat or phone, and may request additional information to assess how best to help you.